Page 1 of 1

Login Problems

Posted: Wed Apr 24, 2019 4:10 am
by joelag
Currently I have login issues.

Network Error (tcp_error)

A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.


As well via a direct internet access as via (my employer's VPN). Not good. Timeout is near :(

Re: Login Problems

Posted: Wed Apr 24, 2019 10:07 am
by gmiller
We have had some recent issues with the database going down, but that should not result in the error you're seeing below. If you can get to the forum to post a message, you shouldn't be getting network errors on other parts of the site. Employers usually block this site since it's a gaming site, so that's not a good test unless it's worked in the past. But I don't think the issue you're having is do to anything on the net-chess server.

Re: Login Problems

Posted: Thu Apr 25, 2019 4:30 am
by joelag
gmiller wrote:
Wed Apr 24, 2019 10:07 am
We have had some recent issues with the database going down, but that should not result in the error you're seeing below. If you can get to the forum to post a message, you shouldn't be getting network errors on other parts of the site. Employers usually block this site since it's a gaming site, so that's not a good test unless it's worked in the past. But I don't think the issue you're having is do to anything on the net-chess server.
Thanks for the response, meanwhile it is fixed for me. But as explanation to you:

  • employers network: Of course. I'm aware. Therefore I tested it with my own internet access, too, before posting
  • maybe you are partly wrong about the error message being caused on my side. 15 minutes after posting I tried again ... and this time I've seen some error message about the database ... so maybe the message that I quoted has been a harbinger of the problem?
  • These 15 minutes later then I wasn't able neither to connect to the site nor the forum

Anyway: All is good now ... I could make my move in Germany's evening - 13 hours before time-out.

Thanks for maintaining this great site!

Re: Login Problems

Posted: Thu Apr 25, 2019 3:22 pm
by gcohen
I have had the same problem about 4 times over the last 10 days to 2 weeks.
I'm logging in from Colombia.
It doesn't last long--15/20 minutes to an hour.
Happened today at about 12 noon EST.
I'm not complaining--I shrug it off---these things happen.

Re: Login Problems

Posted: Sat Apr 27, 2019 8:14 am
by u
I also had a problem to login two days before and today, some hours before. Yesterday and now it works again.
When the problem was there, I can see the homepage but after login I got following message:

"The server encountered an internal error or misconfiguration and was unable to complete your request."

Also I was not able to see the forum two days before.

Re: Login Problems

Posted: Tue Apr 30, 2019 8:23 am
by gmiller
The database process has been crashing on a somewhat regular basis for the past week or so, which is causing the login issues. I'm still looking in to why.